Wimdu Terms and Privacy

利用規約

利用規約(GTC)

(最新版)

  1. 利用規約の改定とその範囲
    1. この利用規約はWimdu GmbH (以下、”Wimdu”または”当社”)の提供するプラットフォーム:www.wimdu.com (以下、”プラットフォーム”)に適用されます。
    2. Wimduによって登録の認められた会員、または会員登録をした会員は利用規約に義務感を持つ自然人または法人でなければならない。
    3. Wimduは当プラットフォームの使用、特にデータベースの使用に関して、当利用規約に基づき責任を負います。
    4. 本サービスを利用するまたは本サイトに登録することにより、会員は以下全ての項目に同意したものとします。
  2. Wimduとホストの履行について
    1. このプラットフォームは会員がアパート、お家、お部屋その他の宿泊先を貸し借りできるマーケット・プレイスです。
    2. Wimduは合意のもとに会員間がコミュニケーションを取ることの出来るプラットフォーム:www.wimdu.comをご用意いたします。Wimduが宿泊先を提供することはありません。
    3. ホストは賃貸の契約について独自の利用規約を設けることは可能ですが、これらはWimduの利用規約に対して無効とします。
  3. 登録と会員の合意の実現、また契約上の通知について
    1. 会員登録はWimduの提供するサービスを使用するものとみなします。会員登録は無料でWimduの利用規約への合意が必須となります。会員登録の際に登録いただいたEメールアドレスに利用規約の合意についての詳細のメールを受信した時点で弊社と当該会員の利用規約への同意が成立したものとみなします。この利用規約の同意についてのクレームは一切受け付けません。
    2. 本サービスへの登録は法的制約を守り当社が適切と判断した個人、法人、パートナーにのみ許可されます。また未成年者はWimduにご登録いただけません。法人又はパートナーシップの登録は代表権を持つ個人が登録してください。登録の際には、ユーザーアカウントとして、個人名のみが表示されます。
    3. 会員は登録の際に登録フォームに間違いがなく正確に情報を入力し、アップデートする義務があります。特にお名前、現住所(私書箱は禁止です。)、有効なメールアドレス、必要に応じて会社名と代表社名を入力してください。登録情報は常に間違いなく正確にアップデートしてください。名前を変えて複数のアカウントを保有することは禁止です。登録の際に会員はユーザーネームとパスワードを選択します。ユーザーネームはEメールアドレス、インターネットアドレス、第三者の権利(特に命名権や商標権)を侵害するような名前は禁止です。常識の範囲内で決定する義務があります。登録後に、会員はパスワードとユーザーアカウントの名前を受け取ることが可能です。
    4. 会員は契約内容についての通知を設定しているメールアドレスより受け取ることが可能です。
  4. 会員の債務、アカウント、システムの保全
    1. 会員は当プラットフォームに投稿する全てのコンテンツに対して責任を負う必要があります。Wimduと会員の関係において当プラットフォームに違法なコンテンツの掲載をしないこと、また法を犯すような行為をしないことを約束してください。
    2. ホストは掲載しているオファーの内容に間違いがなく実物の宿泊先と相違がないように明記する責任があります。ホストはWimduの規定の範囲内の最低限の情報を入力し、オファーの内容を精度よく説明する義務があります。またホストは自由にデポジットの金額、クリーニング代、キャンセルオプションなどの規定を設けることが出来ます。同意された種々のキャンセルポリシーは弊社のキャンセルポリシーの元で有効となります。会員はユーザーアカウントの情報を常にアップデートし、管理してください。変更があった場合はただちに修正をしてください。ユーザーアカウントの譲渡を禁じます。
    3. 会員は会員本人以外のアカウントの使用を禁止し、パスワードの守秘義務を守ってください。
    4. 会員は有効にアカウントに会員として登録されている期間内に限り、本規約の目的の範囲内でかつ本規約に違反しない範囲内で、当社の定める方法に従い、本サービスを利用することができます。
      既存の義務に違反せず、アカウントの不正使用に関与していない場合、ユーザーは一切の責任を負いません。
    5. 会員は第三者による会員自身のアカウントの不正使用を知った場合、ただちに弊社まで通知してください。弊社は状況の検証が完了するまで、メンバーのアカウントを一時的に停止いたします。
    6. 会員はお互いに契約を締結したパートナーの本人確認を行う必要があります。Wimduはプラットフォームに入力された連絡先情報の正確性について一切の責任を負いません。
    7. ユーザーは、弊社のサービスの提供に必要な安全性・同一性・可用性に影響を及ぼさないよう、システムやプログラムの設定する義務があります。ユーザーは、Wimduから発信されるコンテンツ、書き込み・修正機能などのサービスをブロックすることが出来ません。弊社は、質の高いサービスの提供や第三者の確認に必要なシステムを確立するための措置を設定する権利を有します
    8. 会員は、当社のサービスを通して入手した個人の住所やEメールなどの連絡情報を、事前契約および契約上の目的以外で使用することは出来ません。特に、対象となる会員の同意がない限り、第三者へのデータの販売や、広告送信の目的の利用を固く禁止します。
    9. 会員は当プラットフォームから同じ内容のEメールを大量送信してはなりません。スパム行為またはそれと類似した迷惑行為を他の会員、第三者に対して行うことを禁じます。
    10. 会員は会員本人が証拠目的や会計の証拠など必要とみなす、当社のサイト上に公開される情報とサイト内に管理される情報を正確かつ最新に記録する責任があります。


  5. オファーとその法的責任の管理について
    1. ホストはWimduの機能を使用する範囲内で、様々なメディアを使って見込みのあるゲストに提示をすることが出来ます。この規約は法の範囲内で様々なタイプのメディアを使うことを遵守し、そのためWimduも会員も一切責任を負いません。これらの規定は法によって利用規約、商標と著作権の保護
  6. ウェブサイトの変更と有効性について
  7. 第三者に対する責任
    1. Wimduのハイパーリンクを掲載するウェブサイトの管理者はそのサイトのコンテンツ、サービス、グッズなどの販売に対する責任を持ってください。
  8. 予約のプロセス・支払い・領収書について
    1. ホストがWimduのウェブサイトにお部屋やお家を掲載することは、他の会員がその宿泊先に対し、賃貸借契約を結ぶことを許可したものとみなします。ホストがWimduの意図する形で24時間以内にこれに同意した場合、契約が成立します。
    2. キャンセルポリシーのオプションの中から一つを選び、同意してください。Wimduから会員への払い戻しについては8.4.3章の範囲内で当該会員の選んだキャンセルポリシーに従って支払われます。
    3. ホストは特に現地での水道、電気、ヒーターの消費量と使用に関して追加で請求をする権利を保有しています。ホストはゲストに対して契約を締結する前にこれら追加のコストを請求する権利を持っていることを伝える義務があります。これらのコストは手数料には含まれません。またセキュリティー・デポジットにも含まれません。
    4. 当社よりゲストは無期限で使用できる予約のクーポンを提供いたします。ゲストは現金で支払いを受け取ることは出来ません。
    5. 会員は上記の予約、支払いのプロセス、特に手数料の過程でシステムによて禁止されています。
  9. セキュリティー・デポジット
    1. ホストは掲載しているオファーに対し、セキュリティー・デポジットを有する権利を持ちます。ゲストに対し、到着日にデポジットを請求する場合はその金額と支払い方法に関して正確にオファーに明記してください。セキュリティー・デポジットの金額は予約を完了する前に明記ください。また支払い期限についても明記ください。(例)到着の3ヶ月前、到着時に現金で支払う等。)
    2. ホストがセキュリティー・デポジットに関してオファーに記載しておらず、ゲストに対しあとでデポジットの請求をし、それにゲストが同意をしなかった場合は合意された契約に対しホストがを拒否したものとみなします。これらの場合は当社が予約をキャンセルするとホストに対しキャンセル料を請求する権利を有します。
    3. Wimduはセキュリティー・デポジットまたはこの件に関するホストからのクレームの一切の責任を持ちません。
  10. レビューについて
    1. 当ウェブサイトは、Wimduを使用しゲストがホストの貸し出している宿泊先での滞在を終えるとお互いがレビューを投稿することが可能となります。、会員の信頼性をより有意義にするためのシステムです。バイアスを生み出さないために、Wimduでは評価の承認をしておりませんが、そのために不正確または誤解を招く可能性のある評価が掲載されてしまう場合もございますので、ご理解・ご了承の程、よろしくお願いします。
    2. 会員は評価をつける際に真実の陳述をし法律を遵守する義務があります。個人の見解が第三者の権利を傷つけないこと、特に人格権を侵害しないことを前提に評価をしてください。評価は必ず客観的でなければならず、決して中傷的な批判を含んではいけません。
    3. レビューのシステムの目的に​​反するサービスの使用は禁止されています。会員が自分自身についての評価を書いたり、ウェブサイト上の取引以外の目的のための契約や、評価の決済とは関係のない状況を組み込むための第三者の手配行為などは、特に禁止されています。
    4. Wimduは法的に正当な理由が無い限り、レビューの内容を改善したりレビューを削除したりすることは出来ません。一度掲載されたレビューはプロフィール画面に表示され、全てのユーザーが確認することが出来、変更は不可能です。Wimduはレビューにおいて何か質問や不明な点を解明するのに有効とされた場合のみ、それに対する答えや解決策をレビューに掲載する権利を持ちます。ホストが承認された予約リクエストをキャンセルした場合のみ、Wimduは自動的に星が一つ(*レビューでは星5つを最大とし、ホスト・ゲストの両方を評価することが出来ます。)のレビューを掲載します。
    5. ホストとゲストの両方がレビューの削除に同意した場合はレビューの削除をすることが出来ます。その場合、レビューの星も消され、レビュー画面に表示されることはありません。
  11. 登録期間とサービスの停止
    1. 会員の合意に期限はありません。
    2. 会員は予告なしにいつでも契約を終了し退会することがます。手紙、ファックス、Eメールなどの書面で、Wimduまで終了通知を送ってください。ただし会員が既にその後の賃貸契約を締結している場合には、退会をしていても、契約状況は変わりません。料金の支払いに関しても同じ条件が適用されます。
    3. Wimduは会員の合意を2週間前の告知で終了する権利を持ちます。
  12. 会員の違法な行為または/および規則違反の行為があった場合の対策
    1. これらの措置を選択する際、Wimduはユーザーの正当な利益を考慮します。
    2. 会員間で結ばれた借地契約はオファーの削除には何の影響も受けません。これはすでに支払期限が到来している手数料に対するクレームに準用されます。有効な賃貸契約はWimduが会員により承認されたオファーを削除してもその効力は生じません。

    3. 次の場合にはWimduは永続的に会員の登録を禁止する権利を保有しています。合理的な範囲で、会員が嫌疑を晴らす、または是正措置をとる機会としてWimduより事前に通知を受けます。この通知が合理的であり妥当でなかった場合、(例)Wimduまたはその他会員の損害を防ぐために登録を禁止する必要がある。)会員はその後ただちにWimduより通知をし、それに対してコメントをし、是正措置をとる機会が与えられます。次の場合には登録を禁止する権利を保有します。
      1. 10章の通り、繰り返し批判的なレビューが掲載され、他の会員の権利を犯す場合。
      2. 会員が間違った連絡先情報、特に間違ったEメールアドレスをユーザーアカウントに登録していた場合。
      3. ユーザーアカウントを他の第三者団体に譲渡した場合。
      4. 会員が他の会員に危害を与えた場合、特に提供している宿泊先が壊される、盗まれるまたは破壊された場合。
      5. またはそれに相当するおそれがある場合。
    4. Wimduよって永続的に会員の登録が禁止された場合、その会員のアカウント・またはプロフィールの再設の権利はありません。その会員は他のアカウントからウェブサイトを使用する、または再登録してはなりません。
  13. Wimduの責任
    1. Wimduは当社社員と当社代理店による詐欺的隠蔽、重過失や故意に損害を起こし、それが明らかに身体、健康または生命に危害があるとされた場合損害賠償責任を持ちます。
  14. 最終規定
    1. Wimduはこの同意に基づきその権利・責任を一部または全てを第三者に譲渡することを許可されています。
    2. この同意は国際物品売買契約に関する国際連合条約とドイツの国際私法を除くドイツの実体法に基づいている。

    3. 会員がドイツ民法展(Bürgerliches Gesetzbuch)第13節の趣旨において消費者だった場合、消費者が通常の居住者でも強行の消費者保護法は適用されません。
    4. 利用規約の個々の規定変更、または部分的もしくは全てがに無効になった場合でも残りの部分は、変わらず有効です。このような無効化が発生する場合でも、その無効になった条件と、同じような法的拘束力のある代替条項を置き換えられます。
    5. 申し立てがあった場合は、会員が当社の利用規約に同意していることを前提とし、書面またはEメールでの申し立てのみ受け付けます。その際に会員本人のユーザーアカウントの住所・メールアドレスが正確かつ最新のものでないとなりません。
    6. Wimdu GmbHはクレジットカードによる取引のサービスを有限会社:Wimdu Malta Limited (住所: 38, Level2, Emanuel Schembri Street, Birkirkara BKR1810, Malta)にて支援しております。
*To read more about our subsidiary liability insurance, click here

キャンセルポリシー

1. How does a cancellation work?

  • The cancellation policies are selected by the provider. The provider can choose one of three different policies: flexible, moderate, or strict. These policies are designed to protect both providers and tenants.
  • In accordance with the cancellation policy, cancellations are considered to be withdrawals before the planned check-in.

2. How do I cancel a booking?

  • To ensure a smooth and secure process, all cancellations must be processed through Wimdu.
  • If you wish to cancel a booking, please contact our customer support team.
  • Cancellations made by the guest must be communicated in text form. Cancellations must include the booking code and must be sent from the guest’s email address registered with Wimdu and noted in his user profile.
  • Hosts must cancel their bookings through Wimdu's cancellation page, which is available on the "My Listings" page in "My Account". By cancelling though this page, an automated cancellation in text form will be generated and sent to Wimdu's Customer Support.
  • Please note that a cancellation is not official until after you have received a confirmation e-mail from Wimdu.
  • Our customer support team will immediately handle your cancellation request and inform your provider or tenant. You do not have to take any further action.

3. If the tenant cancels, how are the reimbursement to the tenant and payment to the provider calculated?

3.1. General regulations

  • The amount refunded to the tenant is dependent on when a booking is cancelled and the cancellation policy chosen by the provider, or imposed by Wimdu.
  • To ensure a smooth and secure process, all cancellations must be processed through Wimdu.
  • The refundable amount depends on the cancellation policy. The respective amount of the cancellation fee is shown in the booking process. The regulations under section 8.4. regarding payment processes apply accordingly.
  • Regardless of the cancellation policy chosen by the provider, tenants themselves are responsible for proving that the provider incurs no loss or a significantly lesser loss than the cancellation fee.

3.2. Individual cancellation policies

キャンセルポリシー: フリー・キャンセル

予約をチェックインの2日前まで(現地時間の正午まで)にキャンセルした場合Wimduの手数料を含む全額を受け取ることが可能です。ただしチェックインの2日以降にキャンセルした場合はWimduの手数料を除いた合計金額の5%のみ受け取ることが可能です。

2015年7月13日時点では、「無料キャンセル」の運用方針は取り消されている点にご注意ください。「無料キャンセル」の方針と諸条件については、予約時点で宿泊施設側が「無料キャンセル」を選択している物件で、2015年7月13日までに確認済みまたは依頼済みの予約については引き続き有効となります。

キャンセルポリシー: フレキシブル

チェックインの2日前まで(現地時間、正午12時まで)に予約のキャンセルが行われた場合、キャンセル手数料を抜いた全泊代金の半分が返金されます。それ以降のキャンセルにつきましては、キャンセル手数料を抜いた全泊代金の5%が返金されます。

キャンセルポリシー: モデレート

チェックインの4日前まで(現地時間、正午12時まで)に予約のキャンセルが行われた場合、キャンセル手数料を抜いた全泊代金の半分が返金されます。それ以降のキャンセルにつきましては、キャンセル手数料を抜いた全泊代金の5%が返金されます。

キャンセルポリシー: Strict(ストリクト)

チェックインの7日前まで(現地時間、正午12時まで)に予約のキャンセルが行われた場合、キャンセル手数料を抜いた全泊代金の半分が返金されます。それ以降のキャンセルにつきましては、キャンセル手数料を抜いた全泊代金の5%が返金されます。

4. チェックイン後のゲストのキャンセルは可能でしょうか?

  • チェックインの際に何か深刻な問題が起きた場合には24時間以内に弊社のカスタマーサポートまでご連絡ください。宿泊先が弊社の規定する契約の条件を満たしていない場合は、その旨を弊社よりホストにお伝えいたします。問題を調査した上で、お支払いいただいた金額からホストへ支払う金額を引いた残りの金額をお客様の口座へ返金いたします。
  • 返金に関しては、チェックインより24時間以前に受けたクレームや苦情に対してのみお支払いすることが可能です。
  • Wimduは少なくともホストからの手数料を要求する権利を留保いたします。
  • 5. ホストが承認した予約をキャンセルした場合はどうなりますか?

  • その場合は宿泊料金と手数料を含む全ての金額を返金いたします。
  • 弊社より代わりの宿泊先を手配いたします。
  • ホストには予約に対して掛かった金額×15%をお支払いいただきます。 チェックインより8日以内にキャンセルをした場合はお支払いいただく割合が50%に増えます。ホストのオファーが「即時予約」が可能であれば、チェックイン24時間前のキャンセル料は予約に対して掛かった金額×5%となります。キャンセル料は次の予約リクエストの金額より差し引きされます。
  • 承認後の予約リクエストのキャンセルはゲストに対して、ご迷惑をおかけするので弊社はこれを深刻な問題と受け止めます。ホストはキャンセルした予約に関しては一切入金を受け取ることはありません。
  • ホストのオファーは検索結果でランキングが下がり、これはその後の予約リクエストの数にも悪影響が出る恐れがあります。
  • 承認後の予約リクエストをキャンセルしたという内容のレビューが自動的に掲載されます。
  • 6. スペシャル・キャンセルポリシー

    6.1. 死別に関して

    一親等、または夫・妻が到着の7日と24時間の間に亡くなられた場合は予約に掛かった全額を返金いたします。この場合、ホストはキャンセル手数料を支払う必要はありません。到着の24時間以内に亡くなられた場合はゲストに対して75%を返金し、25%がホストに支払われます。キャンセル手数料は掛かりません。尚、死亡を証明できる書類をご用意ください。

    6.2.自然災害・または予期せぬ事態が起こった場合

    戦争・テロ・原爆事故・自然災害(なだれ、暴風雪、竜巻、ハリケーン、地震、洪水、地すべり、稲妻)が起き、ホストが予約リクエストに対しての責務(代わりの宿泊先を探すことが出来なかったという証明を含む)を果たせなかった場合、ゲストに予約に掛かった金額の75%を返金し、25%がホストに支払われます。キャンセル手数料は掛かりません。これは交通機関が停止し、ゲストが宿泊先に辿り着けないという場合も適用されます。その際はそれを証明できる証拠等をご用意ください。

    プライバシーポリシー

    Privacy Policy of Wimdu GmbH (“Wimdu”)

    1. Name and address of the controller

    The controller pursuant to the General Data Protection Regulation and other national data protection laws of Member States as well as other legal data protection regulations is:

    Wimdu GmbH

    Voltastr. 5

    13355 Berlin

    Germany

    Email: contact@wimdu.com

    Website: www.wimdu.com

    Contact Data Protection Officer

    Data Protection Officer at Wimdu GmbH

    Email: datenschutz@wimdu.com

    2. General provisions for data processing

    1. Scope of personal data processing

    Protecting your privacy is very important to us. As far as we collect, process or use personal information about you as part of the services we provide, we do so in accordance with the relevant German and European data protection laws.

    In principle, we collect and use the personal data of our users only to the extent necessary to provide a functional website, our content and services. The collection and use of the personal data of our users take place regularly only with the user’s consent. An exception applies to cases in which prior consent cannot be obtained for reasons of fact and the processing of the data is permitted by law.

    2. Legal basis for personal data processing

    Insofar as we obtain the consent of the data subject for processing personal data, point (a) of Art. 6(1) EU General Data Protection Regulation (GDPR) serves as the legal basis.

    For the processing of personal data necessary for the conclusion and the performance of a contract to which the data subject is a party, point (b) of Article 6(1) GDPR serves as the legal basis. This also applies to processing operations required in order to take steps prior to entering into a contract.

    Insofar as the processing of personal data is necessary for compliance with a legal obligation to which our company is subject, point (c) of Article 6(1) GDPR serves as the legal basis.

    If the processing of personal data is necessary in order to protect the vital interests of the data subject or of another natural person, point (d) of Article 6(1) GDPR serves as the legal basis.

    If the processing is necessary for the purposes of the legitimate interests pursued by our company or by a third party, and if the interests or fundamental rights and freedoms of the data subject do not override the first-mentioned interests, point (f) of Article 6(1) GDPR serves as the legal basis for processing.

    3. Data erasure and storage period

    The personal data of the data subject shall be erased or blocked as soon as the purpose of the storage ceases to apply. In addition, data storage may take place if provided for by the European or national legislator in EU regulations, laws or other provisions to which the controller is subject. Blocking or erasure of data also takes place when a storage period prescribed by the aforementioned standards expires, unless there is a need for further storage of data for the conclusion or performance of a contract.

    4. Transfer of personal data to third parties

    We may disclose your personal data to third parties where necessary and in compliance with local laws and regulations, in particular to the following categories of persons:

    • Affiliated companies
    • External service providers performing services on our behalf
    • Providers of outsourced IT services with whom we cooperate

    Data are passed on to complete your booking, enable payments for bookings, send marketing material or for analytical support services.

    3. Provision of the website and log file creation

    1. Description and scope of data processing

    Each time our website is visited, our system automatically collects data and information from the computer system of the requesting computer.

    The following data are collected in this context:

    1. Information about the browser type and browser version used
    2. The operating system of the user
    3. The internet service provider of the user
    4. The IP address of the user
    5. The time and date of the visit
    6. Websites from which the system of the user accesses our website
    7. Websites which are accessed by the system of the user through our website

    The data are also stored in the log files of our system. These data are not stored together with other personal data of the user.

    If you are using a mobile device, we also collect device-specific settings and location data. This data will be stored whether or not you are registered with Wimdu or have logged into your Wimdu user account.

    2. Legal basis for data processing

    Point (f) of Article 6(1) GDPR is the legal basis for the temporary storage of data and log files.

    3. Purpose of data processing

    When you access our platform, for example, to search for accommodation, post listings, make bookings, accept booking requests, pay for accommodation, post comments or reviews, or communicate with other users or Wimdu, we may store information such as your IP address, the time and date of your visit, how you are using our platform, your browser type and information about your computer’s operating system as well as the pages you have visited and your original website.

    The system needs to temporarily store the IP address to be able to deliver the website to the user’s computer. Therefore, the user’s IP address must be stored for the duration of the session.

    Data are stored in log files to ensure the functionality of the website. In addition, the data are used to optimise our website and to ensure the security of our information technology systems. In this context, the data are not evaluated for marketing purposes.

    For these purposes, we have a legitimate interest in processing the data pursuant to point (f) of Article 6(1) GDPR.

    4. Period of storage

    The data shall be erased as soon as they are no longer required to achieve the purpose of their collection. For data collected to provide the website, this is the case once the respective session is finished.

    For data stored in log files, this is the case after 60 days at the latest. The data may be stored beyond this period. In this case, user IP addresses will be erased or modified to render impossible later assignment of the requesting client.

    5. Possibility of objection and erasure

    The collection of data for the provision of the website and the storage of data in log files is essential for the operation of the website. Consequently, the user has no possibility to object.

    4. Registration

    1. Description and scope of data processing

    On our website, we offer users the possibility to register by providing their personal data and to create a user account. The data entered into the input mask will be transferred to us and stored by us. During the registration process, we collect the following personal data:

    • Name
    • Postal address (including invoice address), if required
    • Phone number, if required
    • Email address
    • Profile picture, if required
    • Information regarding social network accounts
    • Location and travel information and preferences such as your favourite holiday destination, dates and number of people/children travelling with you
    • Communication via our messaging system, if required
    • Driving licence, official ID card or passport, if required
    • Bank details (payments to the host), if required
    • IP address and derived localisation data (country/city of origin)
    • Date and time of your visit to our website
    2. Legal basis for data processing

    Points (a) of Article 6(1) and (b) Article 6(1) GDPR are the legal basis for the processing of data.

    3. Purpose of data processing

    User registration is required to make certain content and services available on our website.

    In addition, you can create a personal user account on our website. This allows you to save your personal settings, to post a listing or make a booking.

    Wimdu requires your email address, a freely chosen password, a form of address, first name and surname, address, date of birth and payment details to set up an account. The given email address serves as access identification for your user account. After successful registration, you will automatically receive a confirmation email. You can update your personal data in the settings of your user account at any time.

    4. Period of storage

    The data shall be erased as soon as they are no longer required to achieve the purpose of their collection.

    This is the case for data collected during the registration process if the registration on our website is cancelled or modified.

    In addition, this is the case if the data are no longer required for the performance of the mediation contract.

    5. Possibility of objection and erasure

    As a user you have the possibility to cancel your registration at any time. You may have all stored data concerning yourself modified at any time.

    For the cancellation of your user account, please send your request to our Customer Support Team. You may contact Wimdu via our contact form or via email to datenschutz@wimdu.com. An employee of our support team will then cancel your account.

    If the data are required for the performance of a contract or in order to take steps prior to entering into a contract, premature erasure is only possible if the erasure does not conflict with contractual or statutory obligations.

    5. Use of cookies

    1. Description and scope of data processing

    Wimdu uses cookies on the website. Cookies are small text files that are stored in the cache of your browser to enable later recognition.

    We use ‘persistent’ cookies. They remain on the user's computer to simplify personalisation and registration services the next time our site is visited. Cookies can, for example, store what the user has selected. The user can manually remove the cookies at any time.

    We also use ‘session’ cookies. These do not remain on the user’s computer. Once the user leaves the site, these temporary cookies are deleted.

    We use cookies to make our site easier to use. By collecting the information, we can analyse the usage patterns and structures of the site. In this way we can continuously improve our services, for example, the content, personalisation and simplicity of the site.

    The following data are stored and transmitted through cookies:

    • Language settings
    • Currency settings
    • Login information
    2. Legal basis for data processing

    Point (f) of Article 6(1) GDPR is the legal basis for the processing of personal data using technically required cookies.

    3. Purpose of data processing

    Technically required cookies are used for the purpose of making the site easier to use. Without the use of cookies, some features on our website cannot be offered. For these, the browser needs to be recognised also after switching to another site.

    We require cookies for the following applications:

    • Storing language and currency settings
    • Remembering search terms

    User data collected through technically required cookies are not used to create user profiles.

    The purpose of using analysis cookies is to help improve the quality and content of our website. Analysis cookies show us how the website is used and help us to continuously optimise our offers.

    4. Period of Storage, possibility of objection and erasure

    Cookies are stored on the user’s computer and transmitted from there to our site. As a user, you thus have full control over the use of cookies. By changing the settings in your browser, you can deactivate or restrict the transmission of cookies. Cookies already stored can be erased at any time. This can also be done automatically. Deactivating cookies for our website may result in not being able to make full use of all the features on our website anymore. Moreover, this can lead to restrictions in the usability of our website. To opt out of third-party providers’ interest-based advertising, simply check the box that corresponds to the respective company on www.youronlinechoices.com.

    6. Web analytics and tracking

    By means of so-called ‘tracking tools’ used on the website, data are collected and stored for marketing and optimisation purposes. The user can object to future data collection and storage at any time.

    1. Scope of personal data processing

    On our website we use the following web analytics and tracking tools:

    • Google Analytics
    • Google Adwords
    • Webtrekk
    • New Relic
    • Hotjar
    2. Legal basis for personal data processing

    Point (f) of Article 6(1) GDPR is the legal basis for the processing of personal user data.

    3. Purpose of data processing

    The processing of personal user data allows us to analyse the browsing behaviour of our users. The evaluation of collected data enables us to gather information on the use of each individual component of our website. This helps us to continuously improve our website and make it easier to use. For this purpose, we have a legitimate interest in processing the data pursuant to point (f) of Article 6(1) GDPR. By anonymising the IP address, the users’ interest of personal data protection is sufficiently complied with. In detail, we use the web analytics and tracking tools as follows:

    Google Analytics

    Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies. The information generated by the cookie concerning your use of the website is usually transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization on this website, Google will truncate your IP address for member states of the European Union as well as for other parties of the Agreement on the European Economic Area.

    Only in exceptional cases is the full IP address sent to and shortened by a Google server in the United States. On behalf of Wimdu, Google will use this information to evaluate your use of our website, for compiling reports on website activity and providing other services relating to website activity and internet usage to Wimdu. The IP address, transmitted by your browser through Google Analytics, will not be merged with any other data stored by Google.

    You can prevent Google’s collection of data generated by cookies relating to your use of the website (including your IP address) and the processing of these data by Google by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB..

    Google AdWords

    We also use the online advertising programme Google AdWords and conversion tracking, which is part of Google AdWords. Google Conversion Tracking is an analytics service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). When you click on an advert displayed by Google, a cookie for conversion tracking is stored on your computer. These cookies expire after 30 days, do not contain any personal data and are therefore not used for personal identification.

    If you visit certain pages of our website and the cookie has not yet expired, we and Google will be able to see that you clicked on the advert and were brought to this page. Every Google AdWords customer receives a different cookie. This ensures that cookies cannot be tracked on the websites of AdWords customers.

    The information collected by means of the conversion cookie is used to compile conversion statistics for AdWords customers who have opted for conversion tracking. These statistics show the customer the total number of users who have clicked on their advert, and which of those customers were redirected to a page equipped with a conversion tracking tag. However, they do not contain any information that can be used to personally identify users.

    Webtrekk

    For the statistical evaluation of our websites, we use technology from Webtrekk GmbH, Boxhagener Str. 76-78, 10245 Berlin (www.webtrekk.de). We use Webtrekk services to collect data on the use of our website. This data is used to permanently improve and optimise our offers thus making them more interesting for you.

    When using our website, information transmitted by your browser is collected and analysed. This is accomplished by cookie technology and the so-called pixels which are included on each web page. The following data is collected in this context: request (file name of the requested file), browser type/version, browser language, operating system used, internal resolution of the browser window, screen resolution, JavaScript enabling, Java on/off, cookies on/off, colour depth, referrer URL, IP address (collected anonymously and deleted immediately after use), time of access, clicks, anonymised form content (for example, if a phone number has been specified or not).

    A direct personal reference is excluded at all times. The data thus collected is used to generate anonymous usage profiles, which form the basis for web statistics. The data collected using Webtrekk technology is not used to identify website visitors personally, without their specific consent, and is not merged with the personal data of the bearer of the pseudonym.

    New Relic

    We use the plugin New Relic, which enables us to statistically analyse the speed of the web page. This service is operated by New Relic, Inc., 188 Spear Street, Suite 1200 San Francisco, CA 94105, USA (“New Relic”).

    When a user visits a web page which contains such a plugin, their browser builds a direct connection to the servers of New Relic. Therefore, the provider has no influence on the scope of data collected by New Relic and informs the user according to its current information.

    By integrating the plugin, New Relic receives the information that a user has accessed the corresponding page of the offer. If the user is logged in at New Relic, New Relic may assign their visit to their account at New Relic. If a user is not a member of New Relic, there is still the possibility that New Relic will detect and save their IP address.

    The purpose and scope of data collection and the further processing and use of data by New Relic, as well as the corresponding rights and settings to protect the privacy of users, can be found in New Relic’s privacy policy under: https://newrelic.com/privacy.

    Hotjar

    We use the software Hotjar to improve user experience on our web pages. Hotjar helps us to measure and evaluate the user’s behaviour (mouse movements, clicks, scroll height, etc.) on our web pages. For this purpose, Hotjar uses cookies on the user’s devices and it can store user data such as browser information, operating system, time spent on the website, etc.

    4. Period of storage

    The data shall be erased as soon as they are no longer required for our tracking purposes.

    5. Possibility of objection and erasure

    Cookies are stored on the user’s computer and transmitted from there to our site. As a user you thus have full control over the use of cookies. By changing the settings in your browser you can deactivate or restrict cookie transmission. Cookies already stored can be erased at any time. This can also be done automatically. Deactivating cookies for our website may result in not being able to make full use of all the features on our website anymore.

    Google Analytics:

    You can prevent Google’s collection of data generated by cookies relating to your use of the website (including your IP address) and the processing of these data by Google by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB. Furthermore, you have the possibility to deactivate Google’s collection of website usage data. To do so, please click the following link. By providing confirmation via this link, an opt-out cookie is set on your data carrier. Please note that, when deleting all cookies on your computer, this opt-out cookie is also deleted. If you want to continue to object anonymised data collection by Google, you must set the opt-out cookie again. The opt-out cookie is set per browser and computer. If you visit our web pages from different devices or using different browsers, you must enable the opt-out cookie on each of the different browsers or computers.

    Google Adwords:

    If you do not want to participate in tracking, you can object to this usage by preventing the installation of cookies by selecting the appropriate setting in your browser software (deactivation option). By doing so, you will not be included in the conversion tracking statistics. For additional information and Google’s privacy policy, please visit http://www.google.com/policies/technologies/ads/, http://www.google.com/policies/privacy/.

    Webtrekk:

    The collection and storage of data by Webtrekk can be objected to at any time with future effect. To do so, please click the following link. By providing confirmation via this link, a so-called opt-out cookie is set on your data carrier. The validity period of this cookie is 5 years. Please note that, when deleting all cookies on your computer, this opt-out-cookie is also deleted. If you want to continue to object anonymised data collection by Webtrekk, you must set the opt-out cookie again. The opt-out cookie is set per browser and computer. If you visit our web pages from different devices or using different browsers, you must enable the opt-out cookie on each of the different browsers or computers.

    New Relic:

    If a user is a member of New Relic and does not want New Relic to collect data about them through this offer and associate them with their membership data saved at New Relic, the user must log out of New Relic before visiting the website.

    Hotjar:

    For more information about data processing by Hotjar, please click here: https://www.hotjar.com/privacy.

    7. Re-targeting

    1. Scope of personal data processing

    Our website uses so called re-targeting technology. We use the following technologies:

    • Goolge Analytics
    • Criteo GmbH
    • Web beacons/pixels
    2. Legal basis for personal data processing

    Point (f) of Article 6(1) GDPR is the legal basis for the processing of personal user data.

    3. Purpose of data processing

    We use these technologies to make our internet offers more appealing to you. This technology allows us to address internet users who are already interested in our offers via advertising on the websites of our partners. For this purpose, we have a legitimate interest in processing the data pursuant to point (f) of Article 6(1) GDPR. The anonymisation of the IP address sufficiently takes into account the interest of users in their protection of personal data. In detail, we use the technologies as follows:

    Criteo GmbH

    We use tracking technology from Criteo GmbH on our website. This technology allows us to address internet users who have visited our website via targeted product recommendations in the form of advertising banners on the websites of our partners. Such advertising banners are displayed on our partners’ sites based on cookies and an analysis of your previous user behaviour. This analysis is conducted anonymously; no usage profiles are merged with your real name.

    Web beacons/pixels

    We may also use pixels. A pixel is a tiny graphic that is only one pixel in size and is sent to your computer either via a web page request or in an HTML email format. These pixels are used either directly or by third parties as a part of online advertising on our website or third-party websites. This enables us to learn whether a customer viewing the advertisement actually makes a booking. In addition, this makes it possible to track conversion through partner websites and to analyse the traffic patterns of users on the website in order to optimise our offers for you.

    4. Period of storage

    The data shall be erased as soon as they are no longer required for our tracking purposes.

    5. Possibility of objection and erasure

    By changing the settings in your internet browser you can deactivate or restrict cookie transmission. This can also be done automatically. Deactivating cookies for our website may result in not being able to make full use of all the features on our website anymore.

    Criteo GmbH

    You may object to the collection of data by Criteo GmbH at any time under the following link: https://criteo.com/privacy.

    8. Social plugins (Facebook Connect, Google Sign-In)

    1. Scope of personal data processing

    Facebook Connect is a service provided by Facebook, Inc. The use of Facebook Connect is subject to the privacy policy and terms of use of Facebook.

    Google Sign-In is a service provided by Google LLC. The use of Google Sign-In is subject to the privacy policy and terms of use of Google.

    When using Facebook Connect, data available to the public and data from your Facebook profile published on Facebook are transmitted to our website. When using Google Sign-In, data available to the public and data from your Google profile are transmitted to our website. Conversely, data from our website or the Wimdu app can also be transmitted to your Facebook or Google profile.

    2. Legal basis for the processing of personal data

    Point (a) of Article 6(1) GDPR is the legal basis for the processing of personal user data.

    3. Purpose of data processing

    Your transmitted data is stored and processed by Wimdu for the purpose of registration on our platform. By registering on our platform via Facebook Connect or Google Sign-In, you agree to the transfer of data from your Facebook or Google profile to Wimdu, and the transfer of data from Wimdu to Facebook or Google.

    4. Period of storage

    The data shall be erased as soon as they are no longer required for our tracking purposes. The data are thus stored for as long as the user needs the data for registration / login.

    5. Possibility of objection and erasure

    The user can terminate the user account at any time.

    9. Contact form

    1. Description and scope of data processing

    You can contact Wimdu directly using the contact form provided in the imprint. If a user makes use of this option, the data entered into the input mask will be transferred to us and stored by us. This relates to the following data:

    • Email address
    • Phone number, if required
    • Offer number, if required
    • Entered text/request
    • Added attachments

    At the time the message is sent, the following data are also stored:

    • IP address of the user
    • Date and time of registration

    For the processing of data, your consent will be obtained during the sending process and reference is made to this privacy policy.

    Alternatively, you can also contact us under the following email address: contact@wimdu.com. In this case, the personal user data transferred through the email are stored.

    In this context, no data is disclosed to third parties. The data will be used strictly for the purpose of processing the conversation.

    2. Legal basis for data processing

    Point (a) of Article 6(1) GDPR is the legal basis for the processing of data, provided that the user has given consent.

    Point (f) of Article 6(1) GDPR is the legal basis for the processing of data transferred when sending an email. If the email contact is aimed at concluding a contract, point (b) of Article 6(1) GDPR is an additional legal basis for the processing.

    3. Purpose of data processing

    Wimdu collects, processes and uses information provided by you via the contact form only for the purpose of processing your request. If contact was established via email, a legitimate interest to process data is given for this purpose.

    Other personal data processed during the sending process are used to prevent misuse of the contact form and to ensure the security of our information technology systems.

    4. Period of storage

    The data shall be erased as soon as they are no longer required to achieve the purpose of their collection. For personal data from the input mask of the contact form and for personal data transferred via email this is the case as soon as the respective conversation with the user is finished. The conversation is finished when it can be inferred from the circumstances that the issue concerned was resolved.

    The personal data additionally collected during the sending process shall be erased after a period of 60 days at the latest.

    5. Possibility of objection and erasure

    The user can at any time revoke their consent to the processing of personal data. If a user contacts us via email, they can at any time object to the storage of their personal data. In this case, the conversation cannot be continued.

    The user may revoke their consent to the processing of personal data and object to the storage of personal data at any time with effect for the future free of charge under datenschutz@wimdu.com or by written notice to Wimdu GmbH, attn. Data Protection Officer, Voltastraße 5, 13355 Berlin.

    All personal data stored in connection with contacting shall be erased in this case.

    10. Newsletter

    1. Description and scope of data processing

    It is possible to subscribe to a free newsletter on our website. When registering for the newsletter, the data from the input mask is transferred to us.

    In connection with the processing of data for sending newsletters, no data is disclosed to third parties. The data will be used strictly for the purpose of sending the newsletter.

    2. Legal basis for data processing

    Point (a) of Article 6(1) GDPR is the legal basis for the processing of data after the user has registered for the newsletter, provided that the user has given consent.

    3. Purpose of data processing

    Wimdu uses the email address used to create your user account to send you information about general promotions and offers from Wimdu via email, provided that you have agreed to receive the newsletter. Wimdu may personalise the newsletter content in a way that it contains information Wimdu considers to be of particular interest to you. For such a personalisation of information, Wimdu considers your booking history, i.e. past bookings and offers previously viewed on the website.

    4. Period of storage

    The data shall be erased as soon as they are no longer required to achieve the purpose of their collection. The user’s email address will be stored for as long as the subscription to the newsletter is active.

    5. Possibility of objection and erasure

    You can manage your settings for the Wimdu newsletter within your user account. You can also opt-out of receiving the newsletter in your user account or by using the contact form. Additionally, a link to unsubscribe is included in every newsletter.

    11. Rights of the data subject

    If personal data relating to you are processed, you are referred to as data subject as laid down in the GDPR and you shall be entitled to the following rights against the controller:

      1. Right of access

      You have the right to free information about your saved personal data.

      You have the right to obtain from the controller confirmation as to whether or not personal data concerning you are being processed by us.

      If that is the case, you can request access to the following information from the controller:

      1. the purposes for which the personal data are processed;
      2. the categories of personal data concerned;
      3. the recipients or categories of recipients to whom personal data concerning you have been or will be disclosed;
      4. the envisaged period for which personal data concerning you will be stored, or, if no concrete data are available, the criteria used to determine that period;
      5. the existence of the right to request from the controller rectification or erasure of personal data concerning you, a right to the restriction of processing of personal data by the controller or a right to object to such processing;
      6. the right to lodge a complaint with a supervisory authority;
      7. any available information regarding the source of the data, where the personal data are not collected from the data subject;
      8. the existence of automated decision-making, including profiling, referred to in Article 22(1) and (4) GDPR and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject.

      You have the right to request information as to whether personal data concerning you are transferred to a third country or to an international organisation. In this context, you have the right to be informed of the appropriate safeguards pursuant to Article 46 GDPR relating to the transfer.

      2. Right to rectification

      We take reasonable steps to ensure that saved personal data are accurate. It is your responsibility to ensure that the information transferred to us is accurate, complete and free from errors, and to inform us in due time of any changes to the information provided.

      You have the right to obtain from the controller the rectification and/or completion of inaccurate or incomplete personal data concerning you. Rectification shall be effected by the controller without undue delay.

      3. Right to restriction of processing

      You have the right to obtain restriction of processing personal data concerning you under the following conditions:

      1. if you contest the accuracy of personal data concerning you for a period enabling the controller to verify the accuracy of the personal data;
      2. if the processing is unlawful and you oppose the erasure of the personal data and request the restriction of their use instead;
      3. If the controller no longer needs the personal data for the purposes of the processing, but you require them for the establishment, exercise or defence of legal claims, or
      4. if you objected to processing pursuant to Article 21(1) GDPR pending the verification whether the legitimate grounds of the controller override yours.

      Where the processing of personal data concerning you have been restricted, such personal data shall, with the exception of storage, only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State.

      If the processing was restricted pursuant to the above mentioned conditions, you shall be informed by the controller before the restriction of processing is lifted.

      4. Right to erasure

      Under certain conditions you can request the erasure of personal data saved by us. This does not include data which need to be stored by Wimdu for reasons of public interest.

      a) Obligation to erase

      You have the right to obtain from the controller the erasure of personal data concerning you without undue delay and the controller shall have the obligation to erase such data without undue delay where one of the following grounds applies:

      1. The personal data concerning you are no longer necessary in relation to the purposes for which they were collected or otherwise processed.
      2. You withdraw consent on which the processing was based according to point (a) of Article 6(1) or point (a) of Article 9(2) GDPR, and there is no other legal ground for the processing.
      3. You object to the processing pursuant to Article 21(1) GDPR and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Article 21(2) GDPR.
      4. The personal data concerning you have been unlawfully processed.
      5. It is necessary to erase the personal data concerning you for compliance with a legal obligation in Union or Member State law to which the controller is subject.
      6. The personal data concerning you have been collected in relation to the offer of information society services referred to in Article 8(1) GDPR.
      b) Information to third parties

      Where the controller has made the personal data concerning you public and is obliged pursuant to Article 17(1) GDPR to erase the personal data, the controller, taking account of available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform controllers which are processing the personal data that you, as the data subject, have requested the erasure by such controllers of any links to, or copy or replication of, those personal data.

      c) Exceptions

      The right to erasure shall not apply to the extent that processing is necessary:

      1. for exercising the right of freedom of expression and information;
      2. for compliance with a legal obligation which requires processing by Union or Member State law to which the controller is subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
      3. for reasons of public interest in the area of public health in accordance with points (h) and (i) of Article 9(2) as well as Article 9(3) GDPR;
      4. for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in accordance with Article 89(1) GDPR in so far as the right referred to in paragraph 1 is likely to render impossible or seriously impair the achievement of the objectives of that processing, or
      5. for the establishment, exercise or defence of legal claims.
      5. Right to information

      If you exercised the right to rectification, erasure or restriction of processing against the controller, the controller is obliged to communicate any rectification or erasure of personal data or restriction of processing to each recipient to whom the personal data concerning you have been disclosed, unless this proves impossible or involves disproportionate effort.

      You have the right to be informed by the controller about those recipients.

      6. Right to data portability

      You have the right to receive the personal data concerning you, which you have provided to a controller, in a structured, commonly used and machine-readable format. Furthermore, you have the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided, where:

      1. the processing is based on consent pursuant to point (a) of Article 6(1) GDPR or point (a) of Article 9(2) GDPR or on a contract pursuant to point (b) of Article 6(1) GDPR; and
      2. the processing is carried out by automated means.

      In exercising this right, you also have the right to have the personal data concerning you transmitted directly from one controller to another, where technically feasible. This shall not adversely affect the rights and freedoms of others.

      The right to data portability shall not apply to processing personal data necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

      7. Right to object

      You have the right to object, on grounds relating to your particular situation, at any time to the processing of personal data concerning you which is based on point (e) or (f) of Article 6(1) GDPR, including profiling based on those provisions.

      The controller shall no longer process the personal data concerning you unless the controller demonstrates compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.

      Where personal data concerning you are processed for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for such marketing, which includes profiling to the extent that it is related to such direct marketing.

      Where you object to processing for direct marketing purposes, the personal data concerning you shall no longer be processed for such purposes.

      In the context of the use of information society services, and notwithstanding Directive 2002/58/EC, you may exercise your right to object by automated means using technical specifications.

      8. Revocation of consent

      You may revoke your consent to the collection, processing and use of data at any time with effect for the future free of charge under datenschutz@wimdu.com or via written notice to Wimdu GmbH, attn. Data Protection Officer, Voltastraße 5, 13355 Berlin. The lawfulness of processing based on consent before its withdrawal shall not be affected by the withdrawal of consent.

      9. Automated individual decision-making, including profiling

      You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. This shall not apply if the decision:

      1. is necessary for entering into, or the performance of, a contract between yourself and a data controller;
      2. is authorised by Union or Member State law to which the controller is subject and which also lays down suitable measures to safeguard your rights and freedoms and legitimate interests, or
      3. is based on your explicit consent.

      However, such decisions shall not be based on special categories of personal data referred to in Article 9(1) GDPR, unless point (a) or (g) of Article 9(2) GDPR applies and suitable measures to safeguard your rights and freedoms and legitimate interests are in place.

      In the cases referred to in points (1) and (3), the data controller shall implement suitable measures to safeguard your rights and freedoms and legitimate interests, at least the right to obtain human intervention on the part of the controller, to express your point of view and to contest the decision.

      10. Right to lodge a complaint with a supervisory authority

      Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of personal data relating to yourself infringes the GDPR.

      The supervisory authority with which the complaint has been lodged shall inform the complainant on the progress and the outcome of the complaint including the possibility of a judicial remedy pursuant to Article 78 GDPR.

    For further questions on our privacy policy and the processing of personal data, please contact us under datenschutz@wimdu.com. You may also reach us using the contact details provided in the imprint.